THE QUALITY SYSTEM TOOLS

Quality: very often a simple word. Dixon Resine made a practice of it: in research, in working, in building up a relationship with each one of its customers.

Starting with the materials used, a formulation and a compounding carried out internally means for sure to have a strict control on the components quality and the raw materials used. Going on with the production process, to have a laboratory equipped with the most sophisticated apparatuses means to analyse materials, their properties and quality of their performances. Instruments like the differential scanning calorimeter (DSC) and the thermogravimetric analyser (TGA), to conduct deep thermal analyses, the Falex machine to measure wear and friction according to the norm ASTM D 3702, the Instron dynamometer, equipped with a thermostatic chamber to measure the material properties in a wide temperature range, are some of many other concrete examples.

ETHICS OF QUALITY

Last but not least, the very important objective of any company is that of trying to offer a “quality service”.

Problem solving is a promise and a task offered by many. To solve a specific problem of the customer, just in time and respecting the stated agreements, is privilege of few. Dixon Resine is able to offer, together with the industrial know-how a very personal relationship, by giving specific answers to specific demands starting from the product design phase and, through the optimisation of the parameters which regulate the production process, in order to propose the most convenient solution.

A work always in close contact with the customer and his engineering department, that has defined, in the time being, innumerable material formulations, application solutions, drawings of components expressly made. Always in conditions of strict confidentiality and absolutely exclusive for the customer. The sole intent is that of creating a quality relationship where problems are solved together. Because the sole important result is satisfaction. And that must be mutual.

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